1. Order Processing

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• Processing Time: Orders are processed Monday through Thursday, excluding public holidays. Please add a note when you place your order or contact us directly to arrange a convenient delivery day.

 

2. Shipping Methods and Rates

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• Delivery Service: All live coral shipments are dispatched via ‘Royal Mail Special Delivery Guaranteed by 1pm’ to ensure prompt and secure delivery.

• Shipping Days: We ship live corals from Monday to Thursday to prevent weekend delays.

• Shipping Charges: A flat rate of £11 applies to all live coral orders. Free shipping apples to all orders over £100.

 

3. Packaging

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• Protective Measures: Corals are carefully packed in custom-made fish bags with appropriate water conditions.

• Temperature Control: Depending on seasonal requirements, heat packs or ice packs are included at no extra cost to maintain optimal temperatures during transit.

 

4. Delivery Conditions

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• Signature Requirement: A signature is mandatory upon delivery to confirm receipt. Please ensure someone is available to accept and inspect the package.

• Missed Deliveries: Failure to receive the package on the first delivery attempt may void any guarantees related to the shipment.

 

5. Dead on Arrival (DOA) Policy

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• Definition: A coral is considered DOA if it arrives visibly dead or in a state of extreme decay.

• Reporting: Customers must provide clear photographic evidence of the affected coral within 1 hour of delivery to qualify for a replacement or credit.

• Exceptions: Corals that appear stressed or slightly damaged upon arrival should be given 2-3 weeks to recover. Many corals acclimate and regain health after initial shipping stress.

 

6. Legal and Regulatory Compliance

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• CITES Regulations: All coral shipments comply with the Convention on International Trade in Endangered Species (CITES) regulations. 

 

7. Customer Responsibilities

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• Accurate Information: Ensure that all shipping details provided are correct. Stickhead Aquatics is not liable for delays or losses due to incorrect addresses.

• Timely Collection: Promptly collect and inspect your shipment upon delivery to address any issues within the specified DOA reporting time frame.

 

8. Contact Information

 

For questions or concerns regarding this Shipping Policy, please contact us at : 07585668043