1. DOA Policy:

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• We offer a DOA guarantee on all corals. If your coral arrives dead, we will provide a replacement or refund, subject to the conditions below.

 

2. Conditions for DOA Claims:

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• The DOA guarantee applies only to corals shipped overnight via our approved carriers.

• You must contact us within 1 hour of receiving the coral to report any DOA.

• Clear photos of the coral in the original, unopened bag must be provided as evidence.

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3. Exclusions:

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• The DOA policy does not cover delays caused by shipping carriers or other factors beyond our control.

• Corals damaged due to improper acclimation or handling by the buyer are not covered.

• Local pickup orders are not eligible for DOA claims.

 

4. Resolution:

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• Approved DOA claims will be resolved through a replacement coral (subject to availability) or a refund of the coral’s purchase price, excluding shipping costs.

• In the case of a refund, shipping charges are non-refundable.

 

5. Buyer Responsibility:

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• It is the buyer’s responsibility to ensure someone is available to receive the package at the first delivery attempt.

• Acclimate the coral properly upon arrival to ensure its health and survival.

 

By purchasing, you agree to these DOA terms. We strive to provide healthy corals and will work with you to resolve any issues promptly.

 

For any questions, feel free to contact us!

 

Thank you for your understanding and happy reefing!